Instructor: Michael Schwartz
Imagine a world where everybody we meet and interact with will be pleasant, easy to deal with and easy to get along with. It might be nice, but it would also be very boring. Like many things in life, there's good news and there's bad news. The good news is that there are "difficult people" to help keep life from being boring. The bad news is that we still must deal with and get along with these "difficult people" who make life less boring. And we must continue to effectively conduct our daily activities, both personal and professional. In this class we will try to understand "difficult people" and how we can deal with them.
About the Presenter: Dr. Michael L Schwartz, DBA, PE, PMP, is a former engineer who has transitioned to a trainer and instructor in people skills, such as: leadership, dealing with difficult people and emotional intelligence. Originally from New York City, Michael moved to the Detroit area by way of Indiana. He has worked in ground vehicles and equipment for civilian and defense applications. Having held numerous positions at different levels of the corporate pyramid, Michael has concluded, "Issues in programs and projects are not from a lack of technical talent, they are from people's inability to work and play well together." His training focuses on people skills to help professionals deal with these issues. Michael also writes in both fiction and nonfiction genres.
